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Technical Support

We recognise that ICT budgets are becoming smaller and we strongly believe that our annual support packages provide comprehensive support whether you choose a Remote or Enhanced package option. We can tailor our packages to suit the needs of your individual School, Academy Trust or Federation. 

  • Each of our customers is provided with a dedicated Account Manager who can advise on all aspects of our service. 
  • We can provide Digital Inclusion devices for students and parents
  • Any additional visits or installations will be at a reduced cost
  • Microsoft 365 support including email, Teams and management
  • Google support including Classroom, Chromebooks and management
  • Apple and Android device management
  • Software installation and patching
  • Recommend new software/hardware purchases and obtain quotes
  • Networking, including WiFi and BYOD, support and recommendations
  • Audits and road-mapping for equipment
  • Interactive Whiteboard and projector support
  • Managed print services

Remote Support Package

 

Our Remote package incorporates essential ICT support and access to our dedicated Service Desk. The features of this package include:

  • Proactive preventative maintenance – we proactively monitor and maintain your school server and network behind the scenes, remotely from our office. 
  • Our Service Desk will log all incidents and service requests and track them to resolution

  • Our ICT specialists will support you by telephone or email and use remote tools to resolve any ICT issues within an agreed service level. 

  • Our cloud backup service automatically protects data residing on desktops, laptops, servers and network attached storage devices

  • Managed endpoint protection ensuring your computers and network are protected from viruses, malware and ransomware

  • First line support for Updata incidents/service requests (separately charged at £225.00 per annum otherwise)

Enhanced Support Package

 

Our Enhanced ICT package incorporates all the essential ICT support included within the ICT Remote Support package with the additional benefits of a designated ICT Technician:

  • Our technicians can help you get the best use of your available technology and provide advice and guidance on general ICT issues

  • Your dedicated onsite ICT technician will complete a range of standard checks to ensure your systems are running smoothly during their visit

Fill out our contact form to get more information on how a Technical Support contract with ICT Solutions would benefit your School or Academy