We recognise that ICT budgets are becoming smaller and we strongly believe that our annual support packages provide comprehensive support whether you choose a Remote or Enhanced package option. We can tailor our packages to suit the needs of your individual School, Academy Trust or Federation.
Our Remote package incorporates essential ICT support and access to our dedicated Service Desk. The features of this package include:
Our Service Desk will log all incidents and service requests and track them to resolution
Our ICT specialists will support you by telephone or email and use remote tools to resolve any ICT issues within an agreed service level.
Our cloud backup service automatically protects data residing on desktops, laptops, servers and network attached storage devices
Managed endpoint protection ensuring your computers and network are protected from viruses, malware and ransomware
First line support for Updata incidents/service requests (separately charged at £225.00 per annum otherwise)
Our Enhanced ICT package incorporates all the essential ICT support included within the ICT Remote Support package with the additional benefits of a designated ICT Technician:
Our technicians can help you get the best use of your available technology and provide advice and guidance on general ICT issues
Your dedicated onsite ICT technician will complete a range of standard checks to ensure your systems are running smoothly during their visit