Technical Support
We recognise that ICT budgets are becoming smaller and we strongly believe that our annual support packages provide comprehensive support whether you choose a Remote or Enhanced package option. We can tailor our packages to suit the needs of your individual School, Academy Trust or Federation.
- Each of our customers is provided with a dedicated Account Manager who can advise on all aspects of our service.
- We can provide Digital Inclusion devices for students and parents
- Any additional visits or installations will be at a reduced cost
- Microsoft 365 support including email, Teams and management
- Google support including Classroom, Chromebooks and management
- Apple and Android device management
- Software installation and patching
- Recommend new software/hardware purchases and obtain quotes
- Networking, including WiFi and BYOD, support and recommendations
- Audits and road-mapping for equipment
- Interactive Whiteboard and projector support
- Managed print services
Remote Support Package
Our Remote package incorporates essential ICT support and access to our dedicated Service Desk. The features of this package include:
- Proactive preventative maintenance – we proactively monitor and maintain your school server and network behind the scenes, remotely from our office.
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Our Service Desk will log all incidents and service requests and track them to resolution
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Our ICT specialists will support you by telephone or email and use remote tools to resolve any ICT issues within an agreed service level.
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Our cloud backup service automatically protects data residing on desktops, laptops, servers and network attached storage devices
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Managed endpoint protection ensuring your computers and network are protected from viruses, malware and ransomware
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First line support for Updata incidents/service requests (separately charged at £225.00 per annum otherwise)
Enhanced Support Package
Our Enhanced ICT package incorporates all the essential ICT support included within the ICT Remote Support package with the additional benefits of a designated ICT Technician:
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Our technicians can help you get the best use of your available technology and provide advice and guidance on general ICT issues
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Your dedicated onsite ICT technician will complete a range of standard checks to ensure your systems are running smoothly during their visit
