What we use your information for
We use the personal information that you give to us to provide our services to you. We may also use the information to:
• Provide information to you that you request from us relating to our products or services
• Inform you of any changes to our website, services or goods and products that you have purchased from us.
• Provide information to you relating to any events that we are involved with that you may be interested in attending
• To enable us to log incidents and service requests
We also use the information:
• To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• To improve our site to ensure that content is presented in the most effective manner for you and for your computer
• To allow you to participate in interactive features of our service, when you choose to do so
• As part of our efforts to keep our site safe and secure
We only give your details to third parties if you choose to use their services. An example is an application which uses Single Sign On (SSO) capabilities.
Who we receive your information from
We receive your personal information from you. Often the driver behind the data that we hold is the information held in your MIS, therefore it is imperative that you keep this up to date with any changes to staff/pupil data.
The type of personal information we use
The type of information we use may include:
• Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
• Information provided voluntarily by you. For example, when you register for information or make a purchase.
• Information that you provide when you communicate with us by any means. This includes email, fax, telephone calls and RFA’s (Requests for Assistance) on our website.
• Information provided by third party suppliers that you may use, such as IT support technicians who log requests on your behalf
For ‘ordinary personal data’ we have legal grounds to process this information because it is necessary for the fulfilment of contracts entered into between you and us and provide you with the information, products and services requested.
We will also only disclose your personal information to another party:
• In a disciplinary case involving the school/academy/trust/Norfolk County Council’s HR team.
• Where we are legally required by law to disclose your personal information.
• If approached for assistance with a SAR (Subject Access Request).
• To further fraud protection and reduce the risk of fraud.
How long we keep your Personal Information
We retain your personal information for as long as necessary to provide you with the services that you have requested.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your internet browser i.e. Internet Explorer, Google Chrome, Safari etc. Links to the most popular browsers are provided below:
View the NCC website
for more information on how this website, which is managed by Norfolk County Council, uses any information you give to us online and the ways in which we protect your privacy when visiting us online.
Sending your personal information to other countries
Your personal information may be transferred outside of the UK and the European Economic Area. While some countries have adequate legal protections for personal data, in other countries steps will be necessary to ensure appropriate safeguards apply to the information. These include imposing contractual obligations to ensure that these safeguards apply.
Where we store your information
Your personal information is stored on hosted servers in the UK.
We protect your information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorised access and disclosure. Some of the safeguards we use include firewalls, data encryption and physical access controls. Monitoring of the network also takes places for cyber attacks.
Links to third party websites
Other useful information
• Norfolk County Council’s Data Protection Officer (DPO) is Geoff Connell
• NCC General Privacy Notice
• Education Privacy Notice
We do update this policy from time to time so please do review this policy regularly.