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IMPORTANT INFORMATION: Audio-Visual equipment framework

Posted on 11/07/2022 11:41:00

Are you looking to purchase or replace any of your Audio-Visual equipment in the near future? If the answer is 'yes', then you may wish to consider purchasing from our Audio-Visual framework.

More details can be found here

For more information, please contact us on 01603 475603 or ictcontractsteam@norfolk.gov.uk

 


 

IMPORTANT INFORMATION: Telephony framework now available for Schools and Academies

Posted on 08/07/2022 15:50:54

We recently went out to tender for a 3 year telephony framework for Schools/Academies to purchase from to give you confidence in upgrading your telephone system, especially with the impending switch off of ISDN/PSTN in 2025.

Each supplier will have had due diligence carried out on them and met certain standards for technical, financial, health and safety and pricing. They are as follows:

  • Comm-Tech Voice and Data
  • Eastern Voice and Data
  • Midland Telecommunications Management Ltd
  • Tel Group Ltd 

If you would like to learn more, please contact us on 01603 475603 or ictcontractsteam@norfolk.gov.uk


 

IMPORTANT INFORMATION: Service Desk opening hours over the forthcoming Summer holiday period

Posted on 07/07/2022 15:28:57

To reflect the reduced demand on the Service Desk over the forthcoming Summer holiday period, we will be changing the hours of the Service Desk accordingly.

From 1st August - 26th August, the hours will be as follows -

09:00 to 16:00. 

Normal opening hours of 08:00 to 16:30 will resume on Tuesday, 30th August

For more information, please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk


 

IMPORTANT INFORMATION: SLA Online contract cancellations for Academies

Posted on 24/05/2022 10:45:22

Information for Academies regarding cancelling an annual contract for items such as Google NSIX/Microsoft emails, Chromebook Management or ICT support contracts etc. 

If you do not wish to renew an annual contract for any services, please email details of the contracts you wish to cancel to ict@norfolk.gov.uk and we will remove the relevant item from SLA Online.

Please ensure that you notify us in writing of any cancellation of ICT support (Basic or Enhanced) contract by 31st May 2022 and all other services by 31st August 2022, before the contract renewal is rolled forward to the next 12 months. 

Please note that unticking any items under 'Annual order', will not cancel the contract renewal.

For more information, please contact the Service Desk on 01603 475603 or ict@norfolk.gov.uk